Refund policy

Returns Policy
At CNP Brands, we pride ourselves on providing a superior product and level of service.

If you have made your purchase online, CNP Brands will happily provide you with an exchange or refund as follows:

Faulty or Damaged Goods
In the event that you receive faulty or damaged goods, please contact Customer Service by email: info@cnpbrands.com.au for your return instructions. Returns for refund or exchange are subject to approval by CNP Brands.
Product return costs will be paid by CNP Brands

Hassle-Free 30-day Returns

If you have a change of mind with a product you ordered directly from 'https://www.babybrezza.com.au/', we’ll exchange it, or refund your money within 30 days of purchase with a $25 return shipping charge.

You can initiate a return directly from your order history page on your account or contact our Customer Care team at 1300 667 137 (Option 1) to receive specific information about how to return an item.

• If the product returned is in the original unopened box, you will get full refund (minus shipping fees).
  
• If the product is a spare part, you will get refunded if the part is unused 

Not Received Your Order
I have received a dispatch email for my order but it is now over 7 days since it was sent and I have still not received my order, what can I do?

Please check your tracking number online and this will give you the status of your parcel.

The Star Track customer service number for delivery queries is 13 23 45 or Australia Post customer service on (03) 8847 9045

It may be that Star Track or Australia Post has tried to deliver and have been unable to do so, possibly as they were unable to locate your address. If you find that your tracking number shows no attempt has been made to deliver your goods or that they have been delivered but you have not received them then please email us immediately at info@cnpbrands.com.au and we will investigate the matter with the courier and attempt to offer a solution as soon as possible, (Mon-Fri).

Will my item come in a certain type of packaging?
This will depend on the order; large items will nearly always be shipped in the branded original box but smaller items or multiple items may be shipped in a box that has been recycled in our warehouse and may not contain the item that appears on the branded packaging.

I am buying more than one item; will they all be delivered together?
Where possible we always try and ensure that all items purchased from us are dispatched at the same time.

If for some reason this is not possible you will be advised by email. The number and size of the items ordered will depend on how they are packed and how many parcels you will receive.

Refund Payment Credits
Please note, all refunds will be made to the original credit card used to purchase the goods. We will process payments as soon as possible, usually within seven (7) working days.
This policy operates in addition to your statutory rights for returns of faulty goods.

*** Please note email communication is our preferred method of communication***

Email: info@cnpbrands.com.au

Phone: 1300 667 137